OpenAI presented its new AI agent, based on o1, during a live session at the GenerationAI Conference in Paris, demonstrating its reasoning and user interaction capabilities for handling complex tasks.
During the demonstration, Katia Gil Guzman, head of developer experience at OpenAI, illustrated how o1 could assist with resolving customer service issues, such as handling a return for a Galaxy S23 smartphone.
Unlike traditional AI systems, o1 generated dynamic, interactive user interfaces (UI) based on structured outputs to simplify the resolution process.
“I have a problem with my Galaxy S23 and want to return it,” Guzman said, starting with the problem statement.
o1 fetched the necessary purchase details, analysed the issue using vision capabilities to confirm no visible damage, and applied decision-tree reasoning to determine the user was eligible for a replacement up to 110% of the original price.
When tested against the same scenario, GPT-4o produced an incorrect outcome due to the policy’s complexity. However, o1 accurately navigated the policy’s decision tree, assessed the problem, and provided the correct eligibility details. “o1 came up with the right answer,” Guzman said.
The demo also explored o1’s ability to recommend replacement products and assist in purchasing decisions. For instance, when the Galaxy S23 was unavailable, o1 suggested alternatives, compared specifications like RAM, CPU, and camera capabilities, and facilitated decision-making through custom-generated visuals, such as bar charts and tables.
Moreover, in a simulated phone call, o1 coordinated with a store to confirm the availability of a preferred replacement model, showcasing its ability to integrate real-time communication tools. “What we saw is an AI agent capable of reasoning and decision-making in complex customer service scenarios,” said Guzman.
On the first day of the ‘12 Days of OpenAI‘, the company released the full version of o1 and a new $200 ChatGPT Pro model. The ChatGPT Pro plan includes all the features of the Plus plan and access to the additional o1 Pro mode, which is said to use ‘more compute for the best answers to the hardest questions’. Furthermore, the plan is set to offer unlimited access to o1, o1-mini and GPT-4o along with the advanced voice mode.
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