ServiceNow and IBM are set to transform talent development through generative AI, aiming to meet the increasing demand for tech workers.
IBM Consulting has introduced a new services solution in collaboration with ServiceNow. integrating IBM’s HR and talent transformation expertise with IBM Talent Frameworks skills taxonomy data to enhance the ServiceNow Talent Development solution, facilitating the creation of agile and skill-centric workforces.
According to recent research from ServiceNow and Pearson, an additional 1.76 million tech workers will be needed in the US by 2028. However, only 44% of CEOs have assessed AI’s potential impact on their workforces, according to the IBM Institute for Business Value.
The new services solution helps businesses optimise their talent strategies by mapping clear skills roadmaps and addressing skills gaps. ServiceNow’s Talent Development solution provides organisations with a comprehensive understanding of workforce capabilities, enabling the formation of high-performing teams and improved employee experiences on a single platform.
IBM and ServiceNow’s collaboration also includes integrating the Now Platform with IBM watsonx to boost productivity for mutual business partners and customers.
Additionally, ServiceNow’s participation in the AI Alliance, co-launched by IBM and Meta, highlights their commitment to unlocking employees’ full potential and preparing the workforce for the future.
IBM’s HR and talent transformation expertise includes developing a skills-focused culture, advancing the HR digital roadmap, and reengineering HR technologies. The collaboration with ServiceNow aims to accelerate time to value through:
- Skills Ontology: Supplementing ServiceNow’s job and skills ontology with IBM Talent Frameworks skills taxonomy data.
- Implementation: Tailoring the Talent Development solution to integrate seamlessly with existing HR systems.
- Organisational Skill Transformation: Educating employees on the importance of Talent Development for personal and business growth.
IBM Consulting’s pilot project with ServiceNow demonstrated significant results, reducing the time to build job family architectures by 50%. This partnership underscores the importance of combining technology with effective change management strategies in talent development.
ServiceNow has also announced a collaboration with IBM to accelerate the impact of generative AI (GenAI) across the enterprise. The company will also incorporate watsonx.ai and IBM Granite foundation LLMs into its Now Assist GenAI experience for ServiceNow customers.
In May, ServiceNow announced a strengthened collaboration with Infosys to transform customer experiences with generative AI‑powered industry solutions. As part of this broader AI‑first, industry‑first strategy, Infosys will also double its investment in training by certifying more than 3,500 employees with ServiceNow GenAI skills.